Terms & Conditions

TERMS

ACCEPTANCE OF TERMS: Please read these Terms of Service carefully to be sure that you understand them. By using the Service, you are agreeing to these Terms of Service. Your attention is particularly drawn to clauses 15 (Disclaimer) and 16 (Liability).

THIS AGREEMENT

This Agreement is made between us, EASY BOX STORAGE Limited (a company registered in England under number 11413119 with its registered office at Kingswood House, South Road, Bristol BS15 8JF) (“EASY BOX STORAGE”), and you, the person who wishes to use the Service and who enters into this Agreement by accepting these Terms of Service (“you” and “your”).

You must be at least 18 years old to use the Service. By registering to use the Service, you represent and warrant that you are 18 years of age or older.

 

  1. DEFINITIONS

In these Terms of Service, the following words have the following meaning:

“Agreement” means the agreement entered into by you and EASY BOX STORAGE for the provision of the Service on these Terms of Service;

“Goods” means the items which you pack into Storage Box for storage by EASY BOX STORAGE, or into Donation Box for delivery to Oxfam;

“Packaging Requirements” means EASY BOX STORAGE’s packaging requirements from time to time, as set out here;

“Service” means the services referred to in clause 6;

“Site” means EASY BOX STORAGE’s website at EASY BOX STORAGE.co.uk;

“Storage Box” means a storage box which EASY BOX STORAGE supplies to you, or a box, case or bag which you provide in accordance with clause 8, in either case for packing, transporting and storage of your Goods.

 

  1. TERMS OF SERVICE

In order to use the Service, you must agree to these Terms of Service. You may not use the Service if you do not accept these Terms of Service. Your use of the Service will be taken as acceptance of these Terms of Service.

EASY BOX STORAGE may refuse or may cease to provide the Service where EASY BOX STORAGE considers that it is or may be used in breach of these Terms of Service, or for any unlawful or improper purpose or for any other reason.

EASY BOX STORAGE may change these Terms of Service from time to time. EASY BOX STORAGE will notify you of any changes by posting them on the Site or through other reasonable means of providing notice. Any changes to the Terms of Service will come into force on the date stated in the notice which shall not be less than ten days from when notice is given. If you use the Service after changes to the Terms of Service have come into force, you will be taken to have agreed to the changes. If you do not agree to the changes, then you may terminate this Agreement under clause 21.

 

  1. YOUR INFORMATION

In order to use the Service, you will be required to provide information about yourself (such as identification and contact details) as part of the registration process for the Service, or as part of your continued use of the Service. You agree that any registration information you give to EASY BOX STORAGE will always be accurate, correct and up to date.

EASY BOX STORAGE processes information about you in accordance with its Privacy and Cookies Policy. By using the Service, you consent to this processing.

 

  1. PASSWORD AND SECURITY

When first signing up to use the Service, you will be required to choose a username and password as part of the Service’s registration process. You can log into your account and change your password at any time. You are responsible for maintaining the confidentiality of your username and password, and are responsible for all activities that occur under your account.

You shall:

keep your username and password strictly confidential and take all reasonable steps to ensure that nobody other than you accesses the Service using your username and password;

promptly notify EASY BOX STORAGE if you become aware or suspect that your username and password have become known to someone else.

 

  1. THE SERVICE

In return for the charges payable under this Agreement, as and when requested by you from time to time, EASY BOX STORAGE shall:

where you request, deliver one or more empty Storage Box and other packing materials to the ground floor of your specified delivery address;

collect the Storage Box packed with your Goods and (where applicable) the Donation Box, in each case suitably prepared for transport, from the ground floor of your specified collection address on the collection date chosen by you on the Site;

transport the Storage Box packed with your Goods or your Goods otherwise suitably prepared for transport to EASY BOX STORAGE’s storage facility and store them there;

return each Storage Box packed with your Goods to the ground floor of your specified return address on the date chosen by you on the Site; and

You agree that the number of Storage Box that you requested on the Site be collected shall be conclusive as to the number of Storage Box collected by EASY BOX STORAGE, subject to any change to the number that may be made at the time of collection.

You agree that if you arrange for a delivery, collection or return on a Saturday or Sunday or in a specific time slot on any day, additional fees as set out on the Site from time to time shall be payable.

You agree that any Goods placed by you in a Donation Box are given away by you to Oxfam and, once collected by EASY BOX STORAGE, will no longer be your property and will not be returned to you.

EASY BOX STORAGE will not deliver, collect or return Storage Box to an address outside of mainland UK, unless EASY BOX STORAGE agrees to do so in writing.

Times given by EASY BOX STORAGE on the Site or otherwise for delivery, collection or return are estimates only and EASY BOX STORAGE shall not be liable for any delay in delivery, collection or return.

EASY BOX STORAGE may cancel or postpone any delivery, collection or return where EASY BOX STORAGE considers that it may endanger any employee, agent or contractor or member of the general public due to (including but not limited to) severe weather conditions or by reason of EASY BOX STORAGE having limited access to your specified delivery, collection or return address.

EASY BOX STORAGE will not be responsible for:

dismantling or assembling any unit, system or furniture (including flat pack);

disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings or equipment; or

packing Goods into Storage Box or Donation Box.

 

  1. YOUR RESPONSIBILITIES

You will be responsible for:

obtaining and ensuring that EASY BOX STORAGE or its carrier have such access and parking facilities as may be reasonably required to carry out the Services;

being present, or ensuring that someone authorised by you is present, during the delivery, collection and return of the Storage Box;

providing EASY BOX STORAGE with your contact details and ensuring that these are accurate and up-to-date;

notifying EASY BOX STORAGE of any changes regarding your orders by 11am the day before the:

delivery of your materials;

collection of your Storage Box; or

return of your Storage Box,

or, where such delivery, collection or return is scheduled on a Monday, by 11am the Friday before.

ensuring that:

the Goods have been securely packed into Storage Box in accordance with our Packaging Requirements from time to time and are suitably prepared for transport and storage so as not to cause damage or injury or the risk of damage or injury to EASY BOX STORAGE’s property, employees, agents, contractors or other goods, whether by spreading of damp, infestation, leakage or the escape of fumes or substances or otherwise.

In particular, if the Goods are fragile you must ensure they are thoroughly bubble wrapped in multiple layers and carefully packed; and

each Storage Box is labelled with the specific label provided by EASY BOX STORAGE which is affixed securely with tape; and

informing EASY BOX STORAGE within 48 hours of any loss or damage to the Goods or your property that occurred during a delivery, collection or return service. You acknowledge that EASY BOX STORAGE will not be responsible for any loss or damage if you fail to inform EASY BOX STORAGE within such time period.

 

  1. STORAGE BOX

Storage Box may be supplied by EASY BOX STORAGE or may be provided by you.

Storage Box supplied by you must be in accordance with EASY BOX STORAGE’s Packaging Requirements. EASY BOX STORAGE reserves the right to reject any Storage Box which is not in accordance with the Packaging Requirements.

EASY BOX STORAGE shall not be responsible for any loss or damage to Goods which are not packed in accordance with the Packaging Requirements. If you provide your own Storage Box they must be:

in good condition, sturdy and suitable for transport and storage of the Goods;

in respect of dimensions;

Storage Box the same as or less than the dimensions (610x457x457mm) of the Storage Box supplied by EASY BOX STORAGE by the name of “EASY BOX STORAGE Large Box” will be stored as “Large Boxes”, or “Archive Boxes” if they have a fitted lid and are no larger than 610x457x457mm.

Storage Box that are more than the dimensions of the “EASY BOX STORAGE Large  Box” and the same as or less than 610x457x457mm must be stored as “Large Boxes”.

If you wish to provide a Storage Box that has one side or more that is greater than 610mm, you must contact EASY BOX STORAGE for confirmation that your items can be stored and to receive a quote. EASY BOX STORAGE reserves the right to charge these items at a higher level than a Large Box price.

No Storage Box, whether supplied by EASY BOX STORAGE or by you, should exceed the maximum weight limit of 25kg. Any box exceeding the maximum weight limit will be subject to the following :

A penalty for the item being overweight, whereby any box exceeding the maximum weight limit of 25kg will incur a penalty fee of £40 plus £1 per kilo per box in excess of 25kg, applicable per order containing one (or more) item(s) that are overweight;

EASY BOX STORAGE reserves the right to repack the over-weight storage box into one (or more) Storage Box that each weigh no more than 25kg.

A charge for any packing or repacking T&M (Time and Materials) required to repack the over-weight box into one (or more) Storage Box, weighing no more than 25kg each, will apply. The repacking fee of £7.50 will apply, on a per box basis.

A change to the pricing plan contract may apply if the total number of boxes in an order is changed. Where the total number of boxes is reduced a credit may be applicable if the total monthly storage price is lower than the monthly storage price originally paid for. In the event of an increase in the total number of boxes in the order then charges may be applicable if the total monthly storage price is higher than the monthly storage price originally paid for,

EASY BOX STORAGE, or any delivery partner acting on EASY BOX STORAGE’s behalf, may at any time :

refuse to collect any Storage Box supplied by you;

redeliver, at your cost, any Storage Box supplied by you; or

repackage, at your cost, any Storage Box,

if it reasonably considers that the Storage Box does not comply with the Packaging Requirements or this clause 8.

If you wish to store any Goods that do not fit into a Storage Box, you must inform EASY BOX STORAGE and obtain EASY BOX STORAGE’s consent to the storage of those Goods before arranging for their collection.

if EASY BOX STORAGE, or any delivery partner acting on EASY BOX STORAGE’s behalf:

collects any Storage Box supplied by you; or

redelivers any Storage Box supplied by you,

despite the fact that such Storage Box does not comply with the Packaging Requirements or this clause 8 or that the Goods have not been securely packed, you will be liable for any damage or injury to EASY BOX STORAGE’s property, the property of third parties, employees, agents, or contractors as a result of your failure to comply with this clause 8  as applicable.

 

  1. THE GOODS

You warrant that the Goods are your own property or that you have the right and authority to store the Goods in accordance with this Agreement.

EASY BOX STORAGE does not warrant that the storage facility used by EASY BOX STORAGE is a suitable place or means of storage for any particular goods.

The Goods must not include and you must not store any of the following in the Storage Box:

Liquids and semi-liquid foods in glass box.

All perishable goods.

Non-perishable food unless packed so that they are protected from and do not attract vermin.

Antiques (breakable and fragile).

Birds, fish, animals or any other living creature.

Explosive weapons or ammunition.

Sharp knives or other kitchen implements unless blade is fully protected with a suitable material.

Combustible or flammable materials, liquids or compressed gases, including but not limited to, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents.

Chemicals, radioactive materials, biological agents, including household cleaners.

Toxic waste, asbestos or other materials of a dangerous nature.

Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law.

Specialized equipment with electronic and/or fragile components.

Should it become apparent that any of the prohibited items listed in clause 9 are contained within one of your Storage box, such items will be removed and disposed, and the rest of the Goods within that Storage Box will be searched for further prohibited items, which if found, will also be removed and disposed. An adminstration fee of £50 will be charged for each Storage Box that is found to contain prohibited items. Further disposal fees may also be applied depending on the nature of the prohibited item(s).

You agree that EASY BOX STORAGE or any contractor acting on EASY BOX STORAGE’s behalf may at any time without notifying you open any Storage Box to inspect the Goods:

if EASY BOX STORAGE reasonably believes that it may contain any items described in clause 9;

if EASY BOX STORAGE is required to do so by the police, fire services, local authority or by court order;

in order for EASY BOX STORAGE to investigate title to the Goods in the event of any dispute;

where EASY BOX STORAGE considers it necessary in an emergency (including but not limited to suspicion of hazardous substances, or unidentified items) or to prevent injury or damage to persons or property;

where EASY BOX STORAGE considers it necessary if there is excess weight or inappropriate packing materials used by you; and

if EASY BOX STORAGE reasonably believes that the Goods have become unsecure in the Storage Box and, in such circumstances, EASY BOX STORAGE may repack the Storage Box.

EASY BOX STORAGE may:

refuse to store any Goods; or

return to you any Goods, at your cost, at any time,

if, in EASY BOX STORAGE’s reasonable opinion, the storage, or continued storage, of the Goods would represent a risk to the safety of any person, the security of the storage facility, or any other goods stored at the storage facility.

You agree that if title to the Goods is subject to any third party claim:

EASY BOX STORAGE has the right to investigate the title and be satisfied as to such title before returning the Goods; and

EASY BOX STORAGE may keep possession of the Goods until it has completed any investigation as to title in accordance with clause 9.

 

  1. RESTRICTIONS

You must not:

use the Service in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose or effect;

sub-license, re-sell or offer in any manner, to a third party, the Service or use of or access to the Service, whether for commercial gain or otherwise unless EASY BOX STORAGE has previously agreed in writing;

attempt to interfere with or disrupt the Service or the Site or the App or any server or network used by or connected to the Site or to gain unauthorised access to any such server or network.

 

  1. CHARGES AND PAYMENT

You may choose to sign up to the Service on the Site either:

on a rolling month by month basis; or

for a specified minimum period of months chosen by you, up to a maximum of 12 months.

You shall pay to EASY BOX STORAGE charges for the Service as follows:

where you sign up to the Service on a rolling month by month basis, you shall pay EASY BOX STORAGE’s standard rates for the time being in force as detailed on the Site; or

where you sign up for a specified minimum period of months, you shall pay EASY BOX STORAGE’s set monthly charge as notified to you.

Where you sign up to the Service for a specified minimum period of months, EASY BOX STORAGE will email you at your specified email address 14 days before the minimum period expires, and you will have the option to extend the Service for a further chosen specified period of months. If you do not choose to extend the Service, you shall either:

terminate the Agreement in accordance with clause 2. or

be deemed to sign up to the Service on a rolling month by month basis and shall pay to EASY BOX STORAGE charges for the Service in accordance with clause 11.

EASY BOX STORAGE reserves the right to increase the charges payable by you in accordance with the charges listed on the Site from time to time upon notification to you in the event that any Storage Box collected:

has dimensions greater than 610mm x 457mm x 457mm; or

exceeds the maximum weight limit of 25kg.

EASY BOX STORAGE reserves the right to apply a £50 handling fee for any Storage Box collected that is a suitcase, holdall, rucksack and sportsbag where EASY BOX STORAGE wasn’t previously notified and the customer account amended to reflect this fact.

In the event that a driver is left waiting, and EASY BOX STORAGE incurs a cost for the waiting time, EASY BOX STORAGE reserves the right to charge you for the full cost of the waiting time.

EASY BOX STORAGE can, upon request, check items in the warehouse and provide a description of a customer’s items by label number. Each check, as understood by each journey required by a EASY BOX STORAGE agent to verify a piece of information requested by the customer that involves entering the warehouse to do so, will be charged at a flat rate of £5 for up to 10 boxes, after which there is an additional charge of £1 for each box.

All charges are inclusive of VAT. If the rate of VAT changes, EASY BOX STORAGE reserves the right to adjust the VAT you pay on the charges from the date the change takes effect.

EASY BOX STORAGE’s charges are payable by credit card or debit card in advance as follows:

charges for EASY BOX STORAGE to send you empty Storage Box and packing materials will be payable when you place an order on the Site;

charges for the first month’s storage, whether the Storage Box are provided by you or by EASY BOX STORAGE, and any charges for a higher level of EASY BOX STORAGE’s liability which you choose to purchase under clause 17, will be payable when you place an order on the Site;

charges for subsequent months storage, and any charges for a higher level of EASY BOX STORAGE’s liability which you choose to purchase under clause 17, will be payable monthly on the same date that your Storage Box are collected from your specified collection address for transit to EASY BOX STORAGE’s Warehouse;

charges for storage, and any charges for a higher level of EASY BOX STORAGE’s liability which you choose to purchase under clause 17, for the month in which EASY BOX STORAGE returns the Storage box to you will be payable in full when you arrange for your Storage box to be returned;

if:

you sign up to the Service for a specified minimum period of months in accordance with clause 11, and

you request the return of all or any of the Storage Box before the end of the specified minimum period,

you will be liable for all storage charges, and any charges for a higher level of EASY BOX STORAGE’s liability which you choose to purchase under clause 17, for those Storage Box up to the end of the agreed minimum period. These charges will be payable when you request the return of the Storage Box; and

charges for EASY BOX STORAGE to return your Storage Box to your specified return address (the cost of which is notified to you when you placed the order on the Site), are payable in full when you arrange for your Storage Box to be returned.

If you add additional Storage Box to those already in storage at EASY BOX STORAGE’s storage facility:

the agreed charges for the Storage Box already in storage will continue to apply to those Storage Box; and

the monthly charges for storage, and any charges for a higher level of EASY BOX STORAGE’s liability which you choose to purchase under clause 17, in relation to the additional Storage Box will be calculated on the basis of the total number of your Storage Box that will be in storage.

If you request the return of all or any of the Storage Box before the end of the specified minimum period in accordance with clause 11, you may store the same number of replacement Storage Box at EASY BOX STORAGE’s storage facility to the end of the agreed minimum period at no extra storage charge. Your replacement Storage Box will be subject to the same level of EASY BOX STORAGE’s liability as those storage Box which they replace. Charges will apply as set out in clause 11. above, for:

collection of your replacement Storage Box; and

EASY BOX STORAGE to return your replacement Storage Box to your specified return address,

EASY BOX STORAGE may charge £10 administration fee to cover EASY BOX STORAGE’s costs if the issuer of your payment card refuses to or does not, for any reason, authorise payment to EASY BOX STORAGE.

If payment of the charges and any other amounts payable are not received by the due date, EASY BOX STORAGE may (without prejudice to any other right or remedy, including the right to withhold or dispose of the Goods under clause 12), charge interest on the outstanding amount at the rate of 5% per annum above the base lending rate of Barclays Bank plc from time to time, charge £5 per email sent, £2.00 per phone call, £10 per letter sent in the process of collecting the outstanding debt, and collect any charges from the debtor for auction or sales fees, and any transaction fees required.

EASY BOX STORAGE may review the monthly charges from time to time. If EASY BOX STORAGE increases the standard monthly rates for the charges:

for all new orders, the new standard rates will take immediate effect;

for existing customers who signed up to the Service on a rolling month by month basis, the new standard rates will be notified to you by email to your specified email address not less than 14 days in advance of your following monthly bill, and shall come into effect from that bill. If you do not agree to the increased charges you may terminate this Agreement in accordance with clause 21; and

for existing customers who signed up to the Service for a specified minimum period of months, the new standard rates will not affect the applicable charges specified to you when you placed the order on the Site.

EASY BOX STORAGE may review the charges for empty Storage Box and packing materials from time to time. If EASY BOX STORAGE increases the standard charges, the increased charges will take immediate effect for all new orders.

Additional charges as set out on the Site from time to time may be applied if:

you provide insufficient or inaccurate address information;

you are, or someone authorised by you is not, available at the premises during the specified delivery, collection or return period that you booked when requesting such delivery, collection or return and after reasonable efforts to contact you to rearrange;

EASY BOX STORAGE’s carrier is unable to access your premises to deliver or collect Storage Box and the delay lasts longer than twenty minutes;

delivery, collection or return of the Storage Box takes over one hour to complete from arrival at your address through no fault of EASY BOX STORAGE’s carrier;

you request that delivery, collection or return of the Storage Box be carried out outside of normal working hours (7.00am — 18.00pm Monday — Friday);

EASY BOX STORAGE has to deliver or collect Storage Box from above the ground floor without being able to use a lift.

 

  1. RIGHT TO WITHHOLD OR DISPOSE OF GOODS

If you do not pay the charges or any other payments due under this Agreement, EASY BOX STORAGE shall have the right to withhold and ultimately dispose of some or all of the Goods in accordance with this clause 12. You will be responsible for all storage charges and other associated costs reasonably incurred by EASY BOX STORAGE while withholding or disposing of the Goods.

EASY BOX STORAGE will provide you with 28 days written notice requiring you to pay all amounts due and to contact EASY BOX STORAGE to arrange for re-delivery of the Storage Box. If, upon the expiration of the 28-day notice period you have failed to pay all of the amounts due, EASY BOX STORAGE may dispose of some or all of the Goods by sale, gift to charity, or otherwise.

If in EASY BOX STORAGE’s reasonable opinion the Goods cannot be sold for a reasonable price or at all (for any reason) or despite EASY BOX STORAGE’s reasonable efforts they remain unsold, you authorise EASY BOX STORAGE to treat them as abandoned and to destroy or otherwise dispose of them at your cost.

You shall be responsible for all costs reasonably incurred by EASY BOX STORAGE in relation to the disposal of the Goods. If EASY BOX STORAGE receives money on disposal of the Goods the net proceeds of sale will be credited to your account and EASY BOX STORAGE will pay any excess to you without interest, less EASY BOX STORAGE’s administrative charge of £50.

If, after having made all reasonable efforts to do so, EASY BOX STORAGE is unable to return any excess to you, including having given not less then 90 days’ written notice to you in accordance with clause 25, EASY BOX STORAGE may retain any such excess for its own account.

If the proceeds of sale (if any) are insufficient to discharge the outstanding charges or any other payments due under this Agreement and the costs of sale, you must pay any balance outstanding to EASY BOX STORAGE within seven days of a written demand from EASY BOX STORAGE. Interest will continue to accrue on the balance under clause 11 until it is paid in full.

 

  1. RETURN OF PACKING MATERIALS

You are able to return unused packing materials that are in a re-saleable condition to EASY BOX STORAGE for a refund of up to £2.95 provided that you notify EASY BOX STORAGE of your intention to return the packing materials within 7 days of the date on which the packing materials are delivered to your specified delivery address.

EASY BOX STORAGE will not refund the delivery charge for you to return the packing materials to EASY BOX STORAGE.

Please notify EASY BOX STORAGE of your intention to return the packing materials by email. Your notification is effective from the date that the email is received by EASY BOX STORAGE.

Once the packing materials have been received by EASY BOX STORAGE, EASY BOX STORAGE will in its discretion:

refund you on the payment method used by you to pay for the packing materials; or

credit your account for the correct amount.

EASY BOX STORAGE recommends that you use a postage method that provides tracking for the parcel, so that you can prove when the packing materials are received back by EASY BOX STORAGE.

 

  1. FEEDBACK

Where you provide EASY BOX STORAGE with any feedback or suggestions in relation to the Site or the Service, you agree that EASY BOX STORAGE shall have no confidentiality obligations with respect to such feedback or suggestions and EASY BOX STORAGE may use or incorporate into the Site or the Service any suggestions, enhancement requests, recommendations or other feedback provided by you.

 

  1. DISCLAIMER

EASY BOX STORAGE provides the Site on an “as is” and “as available” basis with all faults. EASY BOX STORAGE does not warrant that use of the Site will be error-free or uninterrupted or that any defects will be corrected.

EASY BOX STORAGE will provide the Service with reasonable care and skill and substantially as described in this Agreement. EASY BOX STORAGE does not make any other promises or warranties about the Service.

 

  1. EASY BOX STORAGE’S LIABILITY TO YOU

In this clause 16, EASY BOX STORAGE limits its liability to you in contract, tort (including negligence), bailment, or otherwise for the Goods. You acknowledge that EASY BOX STORAGE is unaware of the value of the Goods to be stored and does not insure or arrange insurance for the Goods. EASY BOX STORAGE recommends that you arrange your own insurance to cover the value of the Goods.

When EASY BOX STORAGE returns the Storage Box packed with your Goods to you, you must promptly examine the Goods and notify EASY BOX STORAGE of any loss of or damage to the Goods within two working days of redelivery of the Goods to you. If you fail to inform EASY BOX STORAGE within such time period, EASY BOX STORAGE will not be liable to you for any loss or damage.

In the event of a claim, EASY BOX STORAGE shall be entitled to require proof of the cost price and the current replacement cost of the Goods. You must respond promptly to EASY BOX STORAGE’s enquiries and requests for information in respect of the Goods.

If you do not provide EASY BOX STORAGE with any information or documents requested by EASY BOX STORAGE within 28 days of EASY BOX STORAGE’s request, EASY BOX STORAGE will not be liable to you for the loss of or damage to the Goods.

In respect of each Storage Box, EASY BOX STORAGE’s total liability in contract, tort (including negligence), bailment, or otherwise for the Service or any breach of this Agreement by EASY BOX STORAGE or for any loss of or damage to the Goods (including loss or damage during collection, redelivery or storage) shall not in any event exceed the lower of:

the cost price of the Goods in the Storage Box;

the current replacement cost of the Goods in the Storage Box at the date of the claim; and

£100 or, if you chose to purchase a higher level of EASY BOX STORAGE’s liability for the applicable Storage Box in accordance with clause 17, such higher amount.

EASY BOX STORAGE shall not in any event be responsible in contract, tort (including negligence), bailment, or otherwise for loss or damage that falls into the following categories:

loss of or damage to the Goods which does not arise as a direct consequence of any breach of this Agreement by EASY BOX STORAGE or any deliberate or negligent act or omission on the part of EASY BOX STORAGE or its contractors;

any indirect or consequential loss that arises from special circumstances, such as loss arising as a result of you being delayed for or missing an appointment or flight, even if EASY BOX STORAGE was aware of the possibility of such a loss; or

loss of or damage to the Goods which is caused by your failure to comply with this Agreement;

loss of or damage to any Goods of a type listed in clause 9 or those set out in the Packaging Requirements under the heading “What we will not be liable for”;

loss of business, sales, revenue, profits, anticipated savings or goodwill, damage to reputation or wasted time; or

loss or damage which was not reasonably foreseeable at the date of entering into this Agreement, regardless as to how such loss or damage was caused.

EASY BOX STORAGE shall have no liability to you:

for damage to the Storage Box themselves (as opposed to the Goods inside the Storage Box); or

if the Goods are seized under any law or court order.

Nothing in these Terms of Service excludes or limits EASY BOX STORAGE’s liability for:

death or personal injury caused by EASY BOX STORAGE’s negligence; or

fraud or fraudulent misrepresentation.

 

  1. HIGHER LEVEL OF LIABILITY

You may choose to purchase a higher level of EASY BOX STORAGE’s liability to that stated in clause 16 for an additional monthly fee at EASY BOX STORAGE’s standard rates for the time being in force as detailed on the Site or as notified to you by EASY BOX STORAGE. However, the same level of EASY BOX STORAGE’s liability must apply to all of your Storage Box.

  1. YOUR LIABILITY TO EASY BOX STORAGE

You shall reimburse EASY BOX STORAGE in full an amount equal to all damages, liabilities, costs, claims and expenses that EASY BOX STORAGE may incur as a result of your use of the Service or any breach by you of this Agreement.

 

  1. OWNERSHIP OF RIGHTS

All rights, including copyright, in the Site and the Service are owned by or licensed to EASY BOX STORAGE. “EASY BOX STORAGE is a registered trade mark of EASY BOX STORAGE Limited.

 

  1. RIGHT TO CANCEL – “COOLING OFF PERIOD”

Each request for the Service by you shall constitute a separate contract between you and EASY BOX STORAGE on these Terms of Service.

Subject to clause 3, you have the right to change your mind and cancel each contract within 14 calendar days after the day on which you entered into the contract with EASY BOX STORAGE. If you wish to cancel within the 14 calendar days you must notify EASY BOX STORAGE in accordance with clause 25.

You acknowledge that you will lose your right to cancel under clause 2 if you request EASY BOX STORAGE to collect the Goods in accordance with clause 6 before the period of 14 calendar days elapses.

 

  1. TERMINATION

You may terminate this Agreement at any time by requesting the return of your Storage Box packed with your Goods and paying any outstanding charges due to EASY BOX STORAGE.

EASY BOX STORAGE may terminate this Agreement with immediate effect by notice in writing to you, if:

you fail to pay any amount due, including any interest accrued, by the date due; or

you are in breach of any term of this Agreement.

EASY BOX STORAGE may terminate this Agreement for any reason by giving you not less than 30 days written notice.

Upon termination of this Agreement for any reason you must contact EASY BOX STORAGE promptly to arrange for re-delivery of the Storage Box.

If within 30 days following termination of this Agreement for any reason you fail to arrange for re-delivery of the Storage Box, then EASY BOX STORAGE may dispose of the Goods in accordance with the provisions of clause 12.

 

  1. REFERRAL SCHEME

The EASY BOX STORAGE referral scheme allows you to earn credit to your EASY BOX STORAGE account by referring friends to EASY BOX STORAGE.

When you receive a referral code from EASY BOX STORAGE either by email or via the Site, you may share the referral code with your friends in person, through the Site, Twitter, Facebook or by email.

You may not post your referral code on voucher websites or affiliate marketing schemes.

You may not create false accounts, fabricate redemptions or otherwise engage in attempts at forgery or fraud.

By default, the maximum referrals you can claim for is 15.

You agree that by sharing the referral code through the Site or the App your friend will be provided with your name and email address.

If:

a friend uses the referral code when using the Service for the first time; and

such friend does not cancel the Service within the cancellation period for such Service,

EASY BOX STORAGE shall credit the sum of £10 to your EASY BOX STORAGE account.

  • You acknowledge that a referred friend may only use one referral code.

The customer referral scheme is not open to EASY BOX STORAGE staff or Ambassadors.

In the event of any disputes regarding any referral credit the decision of EASY BOX STORAGE is final. EASY BOX STORAGE reserves the right to revoke any credit that has been deemed improperly acquired.

 

  1. ASSIGNMENT AND SUB-CONTRACTING

You shall not assign, sub-license, sub-contract or otherwise deal with all or any of your rights and obligations under this Agreement without EASY BOX STORAGE’s prior written consent.

This Agreement shall be binding on your personal representatives, successors and permitted assigns.

EASY BOX STORAGE shall have the right to assign all or any of its rights and obligations under this Agreement and in the event of such assignment shall give notice of it to you.

EASY BOX STORAGE may sub-contract the performance of any of its obligations under this Agreement to any third party (including transportation and storage), but such sub-contracting shall not relieve EASY BOX STORAGE of any liability under this Agreement.

 

  1. FORCE MAJEURE

EASY BOX STORAGE will not be liable or responsible for any damage to or loss of the Goods, or failure to perform, or delay in performance of, any of its obligations under this Agreement that is caused by events outside its reasonable control (including but not limited to) Act of God, flood, earthquake, windstorm or other natural disaster; war, armed conflict, terrorist attack, civil war, civil commotion or riots; nuclear, chemical or biological contamination or sonic boom; any law or government order, rule, regulation or direction, or any action taken by a government or public authority; fire, explosion or accidental damage; extreme adverse weather conditions; interruption or failure of utility service, including but not limited to electric power, gas or water; any labour dispute, including but not limited to strikes, industrial action or lockouts; non-performance or delay by suppliers or subcontractors; and failure of plant machinery, machinery, vehicles, computers, the Internet or telecommunications.

 

  1. NOTICES

Any notice to be given under this Agreement may be delivered or be sent by prepaid registered post sent first class or may be transmitted by email addressed as follows:

if to EASY BOX STORAGE — to its head office address or email address as stated for the time being on the Site;

if to you — to the billing address or email address for you which you registered with EASY BOX STORAGE or which you last notified to EASY BOX STORAGE.

Notice served by post shall be deemed served on the second working day after the date of posting. Notice served by email shall be deemed served on the next working day after the date of transmission.

 

  1. GENERAL

Save as expressly provided in the Terms of Service, this Agreement constitutes the whole agreement and understanding between you and EASY BOX STORAGE relating to the Service.

You acknowledge and agree that, in entering into this Agreement, you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently made or not) other than as expressly set out in these Terms of Service.

The failure of EASY BOX STORAGE to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

If for any reason any provision of this Agreement, or any portion thereof, is found to be unenforceable, the remaining provisions of this Agreement shall continue to be valid to the fullest extent permitted by law.

This Agreement is not intended to benefit anyone other than the parties to it and, in particular, none of the terms of this Agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party.

This Agreement is governed by English Law and both parties submit to the exclusive jurisdiction of the English Courts.

 

  1. PROMOTIONAL CODES

EASY BOX STORAGE promotional codes allow you to receive a discount on your order, either as a percentage or an absolute monetary amount.

You may not post your promotional code on voucher websites, affiliate marketing schemes or other 3rd party websites.

You may not create fake accounts, split your bookings with the intention of exploiting a promotional code

or

otherwise engage in attempts at forgery or fraud.

Packaging Requirements
WHAT WE WILL ACCEPT

Medium boxes (either our EASY BOX STORAGE boxes or any double-walled cardboard box with a combined width, height and length between 110 and 130cm, 25kg)

Archive boxes, secured for transport (combined width, height and length up to 110cm, 25kg) or poster/document tubes

Suitcase, bags, and sport bags (all items must be sealed inside EASY BOX STORAGE Suitcase Boxes purchased from EASY BOX STORAGE and have a combined width, height and length no greater than 180cm, 25kg), and musical instruments in hard cases.

Bicycles, skis, snowboards (packed in an appropriate EASY BOX STORAGE box or in a hard travel case)

Printers, TVs and other electrical equipment within original packaging including polystyrene interior (combined width, height and length no greater than 180cm, 25kg)

Items of furniture or other outsize items must be agreed to in writing.

 

 

 

Last updated: 28 June 2018